Trust is key and an integral part of our business relationships with clients, not only in the beginning, but also during the whole period of the business relationship. We give an important credit to building trust and we appreciate continuous open collaboration and discussion with our clients.
The services we are provide to our clients include, but are not limited to: set-up services, domiciliation services, management of companies, accounting services, corporate and secretarial administration services, corporate tax services and fund administration.
Tailored offers are made to our potential clients and the type of service the client chooses, represents a first step towards creating a trust-based relationship and has also an impact on the AML/CFT risk assessment made on each of our clients.
For example, by providing management services or accounting services to our clients, we better understand their structure and transactions and this gives us more comfort, which translates to increased trust.
When external providers of services are chosen, the risk assigned to a client is increased as reliance on a third party means that we need to ensure among others that the third party gives the best quality of services to our clients. If the client is using the services of a third party which is part of a reputable network such as IR Global, the risk associated with this ‘externalisation’ of services decreases as we have more comfort that services will be performed to the standards of care of a professional placed in similar circumstances.
We do know that trust is mutual and we place great importance on the trust clients give us. We make client satisfaction a top priority and we involve and encourage all our team members from different departments to have direct contact with clients.
