A few weeks ago, I listened to a presentation by Victorian Ombudsman, Deborah Glass, about the new Good Practice Guide for Councils and Complaints. For those involved in local government complaints management (either from a governance or HR perspective) the guide is well worth a read. One of the key findings of the research regarding complaints […]

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There’s been a lot of commentary of late regarding the way that workplace investigations – particularly those that relate to bullying and sexual harassment – are carried out by investigators. Trauma informed practice and taking a victim centred approach have become an important skill set for a professional investigator.But what exactly does it mean?In a […]

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There’s been a lot of commentary of late regarding the COVID vaccine and the implications on the workplace and its culture. It’s fair to say that issues related to the jab – whether forcing employees to have it or not is legal or “reasonable management action” – are largely unresolved and certainly a new and […]

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As a HR or Governance officer – in organisations big and small, government and private – you know your tradecraft.  Everything from payroll, organisational development and training to ethics, policy and compliance.  The increase in workplace issues such as bullying and sexual harassment means that skills and knowledge in these areas may not be up […]

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Workplace investigations can seem like a standard response in most cases, but it’s important to note that (like with any investigation… workplace or not) there are two different approaches. It’s all part of the triage process. Think of it like a gateway process to guide your organisation, and your investigator if you engage one.  It […]

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